Shipping policy
Shipping Policy
Shipping Destinations & Rates
We currently ship to eligible addresses within the United States. Shipping availability may vary by state, territory, or region. Some U.S. territories, remote areas, or special-service locations are not currently supported. Final shipping availability will be confirmed at checkout.
Standard shipping is $9.99 for eligible U.S. orders under $59.
Free standard shipping is available on eligible U.S. orders of $59 or more.
The free shipping threshold is calculated based on the order subtotal after applicable discounts and before taxes.
Order Processing
Orders are shipped directly from China through trusted international shipping carriers.
Orders are typically processed within 1–3 business days, excluding weekends and public holidays. Processing time is separate from shipping time.
Once your order has been dispatched, tracking information will be provided when available.
Estimated Delivery Time
Estimated delivery time to the United States is approximately 14–20 business days after dispatch.
Please allow approximately 15–23 business days from the date your order is placed for processing and estimated delivery.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs clearance, carrier disruptions, peak shipping periods, weather conditions, or other circumstances outside our reasonable control.
Tracking & Delivery
Tracking information will be provided after your order has been dispatched.
Once a package enters the local delivery network, tracking updates and final delivery are handled by the applicable local carrier. Please refer to your tracking information for the most current delivery status.
Customs, Duties & Taxes
Orders shipped from China to the United States may be subject to customs processing, inspections, duties, taxes, or other charges where applicable.
Unless otherwise stated at checkout, any applicable customs duties, import taxes, or related charges imposed by the relevant authorities are the responsibility of the customer.
Customs inspections or clearance procedures may occasionally cause delivery delays. If a shipment is delayed or held during customs processing, we will review the available tracking information and, where appropriate, work with the shipping carrier to assist with the next steps.
If a shipment is ultimately unable to be delivered, we will review the circumstances and provide an appropriate resolution based on the cause of the delivery issue and applicable requirements.
Shipping Address
Please review your shipping address carefully before placing your order.
If you notice an error, please contact us as soon as possible. We will try to assist before the order is dispatched, but address changes cannot be guaranteed once an order has entered processing or has been shipped.
We are not responsible for delivery issues resulting from an incorrect or incomplete address provided at checkout.
Lost or Damaged Packages
If your package arrives damaged, or if tracking indicates a delivery issue, please contact us as soon as possible.
Please include your order number and, where applicable, clear photographs of the package and item so we can review the issue.
For packages that appear lost or experience a delivery issue, we will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.
Each case will be reviewed based on the available tracking information, supporting documentation, and the circumstances of the shipment.
Refused & Undeliverable Packages
If a package is refused, unclaimed, or returned due to an incorrect or incomplete address, additional shipping, return shipping, customs, or handling charges may apply.
Any refund eligibility for returned packages will be handled in accordance with our Return and Refund Policy.
Questions
If you have any questions about shipping or your order, please contact us through the contact information provided on our website.