Refund policy
Return and Refund Policy
We accept return requests for eligible items within 30 calendar days of delivery.
Return Eligibility
To be eligible for a return, items must be unused, unworn, and free from scratches or other signs of wear. Original tags, if applicable, and original packaging must be included and kept in suitable condition.
For hygiene reasons, pierced earrings that have been worn are not eligible for return. Items showing signs of wear, use, damage, or alteration after delivery may also be ineligible for return.
How to Request a Return
To request a return, please contact us at minokira1314@hotmail.com within 30 calendar days of delivery.
Please include your order number and reason for the return. We will review your request and, if the item is eligible for return, provide return instructions and the designated return address.
Please do not send items back before receiving return instructions from us. Returns sent without prior authorization may not be accepted or processed.
Once return instructions have been provided, the return package must be shipped within 14 calendar days. We recommend keeping your shipping receipt and tracking information until your return has been completed.
Return Requests and Refunds
Submitting a return request does not automatically result in a refund.
A refund will only be issued after the returned item has been received at our designated return address and inspected to confirm that it meets the return eligibility requirements outlined in this policy.
If a return is requested but the item is not returned in accordance with the return instructions and applicable time frame, a refund will not be issued, except where otherwise required by applicable law.
Return Shipping Costs
Unless the return is due to an incorrect or damaged item received, customers are responsible for applicable return shipping costs and any customs duties or other charges associated with returning the item to our designated return address.
Original shipping charges paid at checkout are non-refundable, except where otherwise required by applicable law or where the return results from an error on our part.
We recommend using a trackable shipping method when returning an item. We cannot guarantee receipt of return packages that cannot be tracked.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at minokira1314@hotmail.com.
Please include your order number, a description of the issue, and clear photos of the item and packaging when applicable. We will review the information and provide the appropriate next steps.
Lost or Missing Packages
If your tracking information indicates a delivery issue or your package has not arrived within the expected delivery period, please contact us at minokira1314@hotmail.com.
We will review the available shipping information and assist you with the next steps.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If the return is approved, the refund will be issued to the original payment method.
We aim to process approved refunds within 7 business days after inspection. After the refund has been issued, your bank or payment provider may require additional time to process and post the refund to your account.
Final Sale Items
Items specifically marked as Final Sale are not eligible for return or exchange, except where otherwise required by applicable law.
Questions
If you have any questions about a return or refund, please contact us at: