Contact Us
Have a question about a product or need help with an order? We’re happy to assist.
You can reach us by email at:
We aim to respond to inquiries within 1–3 business days. Please note that we do not currently offer phone support, and customer inquiries are handled by email.
For questions about returns, refunds, or shipping, we recommend reviewing our Return and Refund Policy and Shipping Policy first, as you may find the information you need there.
Business Hours
Monday–Friday, 9:00–18:00 (GMT+8)
Customer service is unavailable on weekends and public holidays.
If you’re contacting us about an existing order, please include your order number and any relevant details or photos so we can assist you more efficiently.
For the most reliable response, please contact us through the official email address listed above. Social media messages may not be monitored regularly.