FAQ

What materials are your earrings made from?
Materials vary by style. Please refer to the Product Details section on each product page for information about the materials used in that specific item.

How should I care for my earrings?
To help keep your earrings looking their best, avoid prolonged contact with water, perfume, lotions, cosmetics, and household chemicals. Store them in a clean, dry place when not in use. For more detailed care recommendations, please visit our Jewelry Care page.

Do you ship within the United States?
Yes. We currently offer shipping within the United States. Please see our Shipping Policy for more information about shipping and delivery.

How can I track my order?
Once tracking information becomes available, you’ll receive an update with the details needed to follow your shipment.

Can I return or exchange an item?
Return eligibility, conditions, and instructions are outlined in our Return and Refund Policy. Please review the policy before requesting a return or exchange.

What should I do if there is a problem with my order?
If your order arrives damaged or incorrect, or if you experience another order-related issue, please contact us and include your order number and relevant photos when applicable. We’ll review the issue and assist you with the next steps.

How can I contact Minokira?
You can reach us through our Contact Us page. If your question relates to an existing order, please include your order number so we can assist you more efficiently.